For shipping, we mainly use DHL, UPS, EMS, FEDEX etc, that depends on the place you are in.
Estimated Delivery Time:
♦ Total Delivery Time = Processing Time + Shipping Time
♦ Free Shipping Order Total Delivery Time = About 20-30 business days
♦ Rush Order Total Delivery Time = About 15 Business Days
The total time required for each dress may vary. You can send an email to consult our customer service for the specific arrival time.
Processing Time:
From May to Dec: Within 10-20 Business Days
From Jan to April: Within 15-30 Business Days(Due to the peak season, there are more orders and the processing time is longer)
Shipping Time:
Rush Shipping: 4-7 Business Days(Rush order shipping fee is $30)
Free Shipping: 8-12 Business Days
Please note: Not every gown can be received within 15 business days. This $30 is just to prioritize your order and choose the fastest shipping method for you. Please understand that!
Affected by peak season , there will be some delay on the delivery.
All the dresses are not in stock, whether choosing a standard size or custom measurements, all our dresses are personally tailored for you. And all of our gowns are handmade. We will not start making the dress until we receive your order.
Delivery Guide
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your shipping address is a P.O. Box, then you must provide us with a physical address by email.
Packing
In order to save your shipping cost, each dress will be packed tightly with water proof bag. If your order contains multiple items, they will be shipped together.
Note: For some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
Tracking Your Order
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com
Please note that you may not be able to track the logistics information within 24-48 hours after the order is shipped. If you are still unable to track your order after 48 hours, please contact us.
When placing an order, please make sure that your shipping address is complete and correct (province, city, zip code, phone number, etc.)!! If the address is wrong or incomplete, your package will be difficult to deliver or will be destroyed.
If there is any problem with the address after placing the order, please contact our customer service by email in time to modify your address.
If you want to know more about shipping, you can contact us anytime: formalgownss@outlook.com